International Delivery for Branded USB Sticks and Tech Products

Branded Products Delivered Beyond the UK

Many of our customers are international: agencies running multi-country campaigns, universities recruiting overseas, event teams shipping to venues abroad and distributors supplying their own markets. Each order is assessed individually, because the right answer depends on the product, destination, quantity and deadline - a pallet of USB drives to Germany and fifty power banks to Singapore are entirely different shipments.

Production always comes before transit: goods are manufactured, branded, data-loaded and quality-checked before a courier collects them. Our quotation sets out both stages and states the delivery terms plainly - what is included, what the destination country may charge on arrival, and when the order can realistically be delivered.

Where Do You Need Your Order Delivered?

Tell us the destination and we will confirm current delivery availability. We quote for the European Union, the rest of Europe, the United States, Canada, the Middle East, Asia-Pacific, Australia and New Zealand, Africa and Latin America - and terms differ between countries within every region, so we work from your exact country and postcode. For unusual or remote destinations, contact us first.

Tell Us Your Destination

How International Delivery Works

1. Send your requirements. Product, quantity, destination country and postcode, required date, branding, packaging and the number of delivery addresses.
2. We confirm product and delivery availability. Some products - especially power banks and other battery items - need additional checks before we can confirm the destination and service.
3. Receive a clear quotation. It sets out the product, branding, packaging, production time, delivery charge and terms, available duties and taxes information, and estimated timing. Delivery is included in our quotes - we offer free worldwide delivery on all orders.
4. Approve artwork and order details. A free visual proof shows your branding before production; approving the proof and specification releases the order to production.
5. Production, despatch and tracking. We manufacture, brand, pack and despatch, passing on tracking where the service provides it. Customs clearance in the destination country then follows its own process.

Production Time and Courier Transit Time

For a time-sensitive event, tell us the event date and we will plan both stages backwards from it with contingency.

International Destinations

USB Makers can arrange delivery to many countries and territories, subject to current courier coverage, customs rules, sanctions, product restrictions and service availability. We deliver worldwide, subject to courier coverage, sanctions and battery shipping rules. Availability is checked at quotation against current requirements rather than a fixed list, because coverage and restrictions change. For restricted or remote destinations we will tell you honestly what is possible before you commit.

Courier Services and Tracking

International orders are despatched using established express courier services. Our primary international courier is DHL Express. An equivalent express service may be used where it better suits a destination. Your quotation states the service used for your destination, whether a signature is required and how delivery attempts and local courier handover work. A signature is required on delivery.

Where the selected service provides tracking, we send the reference at despatch, and proof of delivery can be requested after arrival. Every international consignment is fully tracked and we email your tracking reference at despatch. If tracking appears to stall, contact us - customs processing commonly pauses tracking, and we can check with the courier. Address changes after despatch are handled by the courier and may carry a correction charge, so check the delivery address carefully before despatch.

How International Delivery Is Priced

Pricing depends on the destination and postcode, order weight and carton dimensions, the product (battery items are classified differently), quantity and carton count, service level, remote-area status, the number of destinations and any insurance required. Goods are insured in transit by us.

Your quotation states clearly whether delivery is included or listed as a separate line, and which charges are excluded. Free worldwide delivery applies to all orders. Delivery is included in our quotes - we offer free worldwide delivery on all orders. Courier remote-area surcharges are included in your quotation where they apply. Customs duties, import taxes and clearance fees are charged by the destination country and its courier processes - not by USB Makers - and are always identified separately, as explained below. We do not hide delivery costs until after an order is agreed.

Customs Duties, Import Taxes and Clearance Fees

Goods crossing a border may be assessed by the destination country's customs authority. Whether duties or import taxes apply depends on the product classification, declared value, country of origin and the destination's own rules - the same order can arrive free of charges in one country and attract duty, import VAT or a clearance fee in another.

Unless your quotation expressly states otherwise, duties, import taxes and customs clearance fees are payable in the destination country and are not included in our prices. Orders are shipped DAP (Delivered At Place): customs duties are the recipient’s responsibility. Import taxes and local VAT are likewise payable by the recipient. In most cases the recipient acts as the importer of record, and the courier presents any charges before or on delivery. DHL handles customs clearance as part of the delivery service; no separate broker is needed. Customs authorities may request additional information, and clearance can add time to any estimate.

Your quotation states who is responsible for these charges for your specific destination. We ship under DAP (Delivered At Place) Incoterms. We can supply the commercial documentation customs normally needs, but we cannot provide destination-specific tax advice - for complex imports, consult your customs broker or tax adviser.

Delivery to the European Union

Orders to EU countries clear customs like other international shipments: a declaration is made, and import VAT - and duty where applicable - is assessed in the destination country. Business recipients can usually recover import VAT through their VAT registration, and importing businesses generally need an EU EORI number. EU business customers import under their own EU EORI number; DHL clears customs and bills duties and VAT directly.

Whether duty applies depends on the goods' origin under the UK-EU trade agreement - origin is where goods are manufactured, not where they ship from - so we confirm the position for your products at quotation rather than promising duty-free delivery. Requirements differ between EU countries, so provide the exact destination.

Delivery to the United States

United States import rules changed significantly in 2025 and 2026. The duty-free allowance for low-value imports (the "de minimis" exemption) has been suspended for commercial shipments from all countries, so every courier shipment to the US now goes through customs entry regardless of value, and duties and fees may be assessed on arrival. Tariff rates change; we do not publish figures here because they can be out of date quickly. US orders ship from the UK under the same DAP terms.

Unless otherwise agreed on your quotation, the US recipient is responsible for any duties, taxes and courier clearance fees, and the courier will normally invoice these around delivery. Please build customs clearance into your timeline, provide full recipient details (a tax identification number may be requested), and note that battery products have separate service restrictions. Our US office provides sales and support; all production and despatch is from the UK. If earlier material elsewhere suggested US deliveries carry no import charges, this page reflects the current position.

Delivery to Other International Destinations

We regularly quote for Canada, the Middle East, Asia-Pacific, Australia and New Zealand, Africa and Latin America. Import taxes, importer registration, remote-area coverage and battery acceptance differ country by country, and courier coverage changes. Give us the exact country and postcode and we will confirm what applies before you order - we do not make blanket promises about entire regions.

International Delivery of Power Banks and Battery Products

In practice this means battery products cannot be sent to every destination or on every service; delivery can take longer than standard goods; express options may be unavailable; and the destination list is checked at quotation. It also means battery products must never be returned internationally without our specific instructions - see our Returns, Faults and Claims Policy. Tell us early if your order includes power banks or other battery items, and we will confirm what is possible for your destination before you plan the campaign.

Delivery Restrictions

Delivery to some destinations or of some products may be restricted by sanctions and trade controls, courier coverage, product-safety and battery rules, local import licensing or security considerations. We check current restrictions at quotation rather than publishing a fixed list, because these rules change. USB Makers may decline or suspend an order where supplying or delivering it would breach applicable law or courier requirements, as set out in our Terms and Conditions.

Documents Used for International Delivery

International shipments normally travel with a commercial invoice and packing list showing the product description, commodity code, declared value and country of origin, plus battery documentation where applicable. We prepare commercial invoices and all export documentation for every shipment. We assign the correct commodity codes. Country of origin is stated as China on customs paperwork. Where product compliance documents are available for your items, we can supply them for your records.

Depending on the destination, you or your recipient may need to provide the importer's legal name, a tax or import number, an EORI number, company registration details, a customs broker contact or an import licence. We will tell you at quotation which of these your destination requires.

Multiple Delivery Addresses and Split Shipments

Orders can be quoted for delivery to more than one location - regional offices, international branches, event venues, campuses, distributors or phased campaign launches. Multi-address delivery involves additional administration: each international destination is a separate shipment with its own customs entry, courier charge and documentation, so we quote per destination and may apply a minimum quantity per address. Provide your address list on our template - with quantities per location - and we will schedule and label each consignment. We’ll supply a spreadsheet template for your address list.

Packaging for International Delivery

International orders are packed for the journey: strong export cartons, inner protection appropriate to the product, and clear labelling - including the specific labelling battery products require. Presentation packaging is protected inside the transit cartons so it arrives display-ready. Packing balances protection against weight, volume and cost, because dimensional weight drives pricing; we recommend the approach per order, and pallets where volume justifies them.

What Happens if Customs Delays the Shipment?

Customs authorities can inspect or hold any shipment, and the courier may request importer information during clearance. If that happens, respond to the courier promptly and contact us - we can supply the shipment's commercial documents and chase status. We cannot control customs decisions or clearance times, and storage or delay fees can accrue in the destination country; build clearance contingency into event deadlines. Where a delay is caused by an error in documentation we prepared, we will correct it promptly and work with the courier to resolve it.

Failed Delivery and Return to Sender

If the recipient is unavailable, the address is incorrect, duties are unpaid or importer information is missing, the courier normally re-attempts delivery, holds the goods for a period, then returns the shipment. Return-to-sender internationally can incur return carriage, storage and re-delivery charges. These courier charges are passed on at cost. Unclaimed consignments are returned to us and we’ll contact you to arrange next steps. If a delivery attempt fails, contact us quickly - options are widest while the goods are still in the destination country.

Reporting a Delivery Problem

If a carton arrives damaged, a carton is missing, the quantity is short, goods are wet or crushed, customs has opened the shipment, or tracking says delivered but nothing has arrived: photograph the cartons, packaging and affected goods, keep all packaging and courier labels, and contact us promptly with the order number, tracking number, delivery date, carton count, affected quantity and a description. Please report transit damage or shortages within 48 hours of delivery. Prompt reports protect courier claims. The full process is in our Returns, Faults and Claims Policy.

International Returns and Collections

Contact us before returning anything internationally - never arrange a cross-border return without instructions. Returns can require customs documents and attract return duties, battery products need special handling, and in many cases evidence-first investigation, local disposal or a replacement delivery is faster and cheaper than a physical return. Costs depend on the reason for the return. Faulty or incorrect goods are resolved at our cost, usually by replacement or refund following photo assessment, without a physical return. Personalised items are otherwise non-returnable, as set out in our Returns policy. See the Returns, Faults and Claims Policy.

Support for International Procurement Teams

We provide formal quotations with full specifications, commercial invoices and packing lists, available compliance documentation, purchase-order references, VAT and company information, delivery schedules and tracking, and coordination across locations and repeat orders. We can supply commercial invoices, proforma invoices, packing lists and compliance documentation to support your procurement records. Artwork and approved proofs stay on file, so repeat orders need only a quantity, destination and date.